How can we help you?

Do you have a Travel related question?

If your question relates to your travel booking then you need to contact your Travel Expert.


New Zealand
Flight Centre Business Travel

Tel: +64 9 358 7907
travelexpert@fcbt.co.nz
 

Helloworld Business Travel powered by APX Travel Management

Tel: 0800 HELLOSME (0800 435 567)
From outside NZ Tel: +64 9 306 6167
support@hwfb.co.nz


Australia
Flight Centre Business Travel

Tel: +61 8 8213 8020
travelexpert@flightcentre.com.au

Helloworld Business Travel powered by Goldman Travel Corporation

Tel: +61 2 8333 7700
helpme@goldmantravel.com.au


If you don't know which Travel Expert your company uses, you can do one of the following:
  • Open the serko.travel mobile app and select 'call Travel Expert' from the main menu.
  • Find a travel related email (an itinerary or similar). Your Travel Expert's details are included at the bottom.
  • Contact your serko.travel company administrator (the person in your business who manages your setup in serko.travel) and ask them. Travel Expert details are displayed on the first page of the serko.travel dashboard.

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Do you have a Technical question?

If you're having a technical problem with serko.travel, please email support@serko.travel. Your email matters and we'll get back to you as soon as we can, hopefully within 24 hours. 

Note: please do NOT use this email address if your question relates to travel. Travel related questions need to be directed to your Travel Expert.

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