Date of last update: 30 June 2016
In using a Serko website or Serko products and services, you may be required to provide Serko with certain information that can identify you or another person (“Personal Information”). This Personal Information may include first and last names, telephone numbers, postal and email addresses, travel preferences (including seating, food, airline, hotel and vehicle details), billing information (such as credit card number, cardholder name and expiration date) or other information that can be used to identify a particular person.
If you provide us with Personal Information on behalf of someone else, you must have that person’s consent to do so and Serko will assume you have this consent. If you do not provide Serko with the information that is requested, Serko may be unable to provide certain products or services to or for the relevant person and you may not be able to complete certain activities on the website.
Use of Information
All Personal Information you provide is securely held by Serko in accordance with its internal confidentiality and information security policies and procedures. Such information will be used for travel and other travel-related purposes, or expense management purposes such as:
We are only allowed to store your Personal Information for as long as necessary having regard to the purpose for which it was collected or a related or ancillary purpose. We may therefore delete your Personal Information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your Personal Information to us.
Passing on Information
You agree that Serko may transfer information (including Personal Information) to third parties where that will assist Serko in providing its products and services to you, where a booking is to be made direct with a third party, with Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website, with referring websites (for example, through a link you clicked on another site that directed you to our site), with Government and Law Enforcement Agencies or as required by law.
Note that we do not control the privacy practices of third party business partners or referring websites so we recommend you review the privacy policies where relevant.
We also may share your information:
Other than as set out above, you will be notified when Personal Information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
By providing your Personal Information to us, you consent to the disclosure of your Personal Information as described above.
We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular hotels and vacation destinations. This information does not contain any Personal Information and is used to develop content and services we hope you will find of interest.
Access to and correction of Personal Information
A person may access and amend his or her Personal Information held by Serko by contacting Serko on the contact details below or by amending his or her profile.
If you do not have a profile, we will, on request, provide you with access to the Personal Information we hold about you, unless there is an exception which applies under the applicable Privacy Law. We may recover from you our reasonable costs of supplying you with access to this Personal Information. Your request to provide access to this Personal Information will be dealt with in a reasonable time. If we refuse to provide you with access to the Personal Information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the applicable Privacy Law.
Protection of Information
Serko is committed to protecting the information we collect from you. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the Personal Information we collect about you. For example, only authorized employees are permitted to access Personal Information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive Personal Information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
Cross-border data flows
How you can contact us
Using the Serko mobile phone and tablet Apps ("Mobile Apps")
When you use a Serko Mobile App, we collect and use information about you in the same way and for the same purposes as we do when you use our website.
In addition to this, we also use some other information that we collect automatically when you use our Mobile Apps. Specifically: