serko.travel Case Study: Camp Quality

08 June 2017

Camp Quality New Zealand (CQNZ) delivers high quality recreational camps for children (aged 5-16 years) living with cancer nationwide. The camps, run entirely by teams of loyal volunteers, provide activities through which the children can “leave cancer at the door” and just be “kids” for a week.  Fun and friendship enable them to regain their confidence and build resilience in a positive and safe environment to take back into their everyday lives. The organisation held its first camp in Auckland in 1985 - attended by 22 children throughout the country, and has now grown to provide camps and recreational activities in five regions, catering for over 300 children.

As a truly national entity, travel forms a crucial part of Camp Quality’s operations. The Board of Trustees are required to attend quarterly meetings, visit camps and undertake other meetings, while the Regional Management and Children Activities Committee are also required to meet throughout the year. Several Camp Quality role groups such as Regional Trainers, Camper Registrars, Companion Registrants, Health & Safety Officers, Treasurers and Nurses are also required to travel to attend forums.

Up until now, Camp Quality booked travel directly through various airline or hotel websites. This proved very time consuming, according to CQNZ Board Secretary & Administrator, Julie Carter, who is responsible for booking all travel for Camp Quality.

“Before we started using serko.travel, it took a lot of time to compare flight time and price options between individual operators like Air New Zealand and Jetstar,” she said.

“When each aspect of travel is booked on a separate platform and details live in separate places, it demands more time and focus in order to stay organised.”

Made aware of Camp Quality’s need to find a more streamlined solution to ensure the organisation ran smoothly, one of the organisation’s sponsorship partners, APX Travel Management, recommended serko.travel as a purpose-built travel management platform that would make the process a lot simpler – and the added bonus… no online booking fees.

“It was so easy to set up and it now takes half the time to book and manage each trip,” said Julie.

“With the luxury of having all our booking options in one place, it’s the perfect solution for a not-for-profit organisation like Camp Quality with limited budget for overheads,” added Julie.

As a result, Julie has extra time to focus on more pressing business objectives without the need to check multiple websites to compare time and price options, look up and enter names, contact information, frequent flyer numbers and departure ports for every purchase, or enter credit card details each time.

“We now have visibility of all of our purchased travel arrangements in one place. We receive our confirmation emails immediately and can then track and manage our trips easily through the mobile app. It’s great to have our whole team on the same page,” she said.

For more information on Camp Quality visit www.campquality.org.nz.

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